Orders & Shipping
Browse our collections, add items to your cart, and proceed to checkout. You can pay via UPI, credit/debit card, net banking, or Cash on Delivery. Once your order is confirmed, you will receive an email and SMS confirmation with your order details.
Once your order is dispatched, you will receive an SMS and email notification with a tracking link. You can click the link to view real-time shipment status from our courier partner.
Standard delivery to metro cities takes 3–5 business days. For tier-2 and tier-3 cities, delivery typically takes 5–7 business days. Orders are dispatched within 24–48 hours of confirmation.
Yes, we deliver to all serviceable pin codes across India. Enter your pin code at checkout to confirm availability and estimated delivery dates for your area.
We offer free standard shipping on all prepaid orders above ₹999. For orders below ₹999 or Cash on Delivery orders, a nominal shipping fee of ₹79 applies.
Payments
We accept all major credit and debit cards (Visa, Mastercard, Rupay), UPI (Google Pay, PhonePe, Paytm), net banking, and Cash on Delivery (COD). All online payments are processed through a secure, PCI-DSS compliant payment gateway.
Yes, COD is available on eligible orders across most pin codes in India. A small COD handling fee of ₹49 may apply. COD availability is displayed at checkout.
Absolutely. We use 256-bit SSL encryption and partner with RBI-compliant payment gateways to ensure your financial information is fully protected. We never store your card details on our servers.
Returns & Refunds
We offer a 7-day return window from the date of delivery for eligible products. Items must be unused, unworn, and in their original packaging with all tags intact. Certain categories like innerwear, custom items, and sale products may not be eligible for return.
Contact our support team at support@lansdowne.in or call +91 98765 43210 with your order number. Once approved, our courier partner will schedule a pickup from your delivery address within 2–3 business days.
Refunds are initiated within 48 hours of receiving and inspecting the returned item. The amount is credited to your original payment method within 5–7 business days. For COD orders, refunds are processed to your bank account.
Yes, exchanges are available for size or colour variants of the same product, subject to stock availability. Contact our support team to initiate an exchange.
Products & Care
Yes, every product sold on Lansdowne is 100% authentic and sourced directly from verified manufacturers. We stand behind the quality of every item in our collection.
Care instructions are provided on each product page and on the label inside the product. As a general guideline, we recommend gentle machine wash or hand wash in cold water for apparel, and wiping with a soft cloth for accessories.
Popular items are restocked regularly. You can use the "Notify Me" feature on the product page to receive an alert as soon as the item is back in stock.